We all live busy lives, and we understand there may be occasion where you, or Mansion on the Hill, may need to cancel a lesson.
That said, we do need to pay our instructors. When lessons are cancelled last minute, this affects their income as well. Therefore, We have had to weigh our options and create a fair cancellation policy.
There are many reasons why lessons may be cancelled, but the list below contains the only circumstances under which a credit will be issued.
1. Snowstorms (we will call to cancel, as our lessons take place at a different time of day than school, and the weather may be different)
2. Medical Emergencies / death in family.
3. Vacation (ONLY with 3 weeks Notice)
If you have any questions/concerns about the cancellation policy, please feel free to contact us.
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